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Data protection

The protection of our customers’ personal data is very important to us.

Personal data that is collected, processed, and used during visits to our website is governed by the guidelines listed below and by the provisions of the German Data Protection Act (BDSG) and the German Teleservices Act (TMG).

Collection, processing, and use of personal data

Personal data encompasses individual details about the personal or business relations of a specific or determinable natural person.
This data includes, for example, the customer’s name, postal address, e-mail address, telephone number, date of birth, credit card number, etc.
These personal data are collected at the following times, for example:

  • when orders are taken and processed
  • when goods are delivered
  • when a payment is transacted
  • when you sign up for our newsletter
  • when customer queries are received and processed
  • when outstanding receivables are collected

 

The following is a comprehensive explanation of how personal data is collected, processed, and used:

1. The use of personal customer data when the order is received and processed

We need the personal data a customer provides when placing an order (purchasing process), such as first and last name, address, telephone number, e-mail address, date of birth, credit card number, and account details, so that we can ensure the smooth order processing and payment.
To complete the purchase and dispatch of goods, we communicate the customer’s personal data to the relevant service providers, who process the personal data on our behalf in compliance with data protection legislation.

2. The use of personal customer data for consent to subscribe to and receive the newsletter, advertising, and printed promotional material

We collect and use the personal customer data after the customer has given their express consent to the sending of the newsletter, advertising, and printed promotional material (by post).
The customer data, such as first and last name, address, telephone number, e-mail address, date of birth, and interests, are stored or processed either by us or, if necessary, by a specialist service provider.
The service providers process the personal data solely on our behalf and in compliance with the data protection legislation.

The customer consents to receive the newsletter, advertising, and printed promotional material by ticking the checkbox for receiving the newsletter, advertising, and printed promotional material on the website and by re-confirming their consent by clicking on the activation link they are sent by e-mail (double-opt-in).

A customer consents to the personal data provided being used for the above-mentioned promotional purposes. This authorizes us to store the customer data. A customer has the right to revoke at any time this consent to personal data being used and processed for the above-mentioned promotional purposes.

To do this, the customer sends an e-mail or to writes to:

Opitz GmbH
FAO Mr Grün
Magnolienweg 34
63741 Aschaffenburg
Tel.: +49 6021 8 00 88
Fax: +49 6021 4 51 18 18
E-Mail: info@opitz-gmbh.de

3. The use of personal customer data when customer queries are received and processed

We process personal data when we process customer queries.

4. The use of personal customer data when outstanding receivables are collected

We use personal data to process orders and may, if necessary, pass on the data required for this purpose to service providers.
For the collection of outstanding receivables, the personal data collected and stored when customer orders are received and recorded may, if necessary, be passed on to a collection agency, where the data is processed on our behalf in compliance with data protection legislation.

5. The use of personal customer data for the statistical analysis of visits to the website and orders placed

  • The use of a customer’s personal data for statistical purposes, the analysis of visits to the website and orders placed, and optimization of advertising and marketing measures by Google Analytics.

Information about the use of Google Analytics

Google Analytics:

This website uses Google Analytics, an analysis service provided by Google Inc. (“Google”). Google Analytics uses so-called “cookies”, which are text files placed on your computer to help the website analyse how you use the site. The information generated by the cookie about your use of the website will generally be transferred to a Google server in the United States and stored there. However, if IP anonymization is activated on this website, Google will first truncate your IP address within the area of Member States of the European Union or other states party to the Agreement on the European Economic Area. Only in exceptional cases will the whole IP address be transmitted to a Google server in the United States and truncated there. Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity, and providing other services relating to website activity and internet usage to the website operator. The IP address that your browser transmits within the scope of Google Analytics will not be associated with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser; however, please note that if you do this, you may not be able to use the full functionality of this website. You can also prevent the collection of the data (including your IP address) relating to your usage of the website generated by the cookie and its transmission to and processing by Google by downloading and installing the browser plug-in available at the following link:
http://tools.google.com/dlpage/gaoptout?hl=de

You can find out more about the terms of use and data protection at http://www.google.com/analytics/terms/de.html or at https://www.google.de/intl/de/policies/. We would like to point out that, at this website, Google Analytics has been expanded to include “anonymizeIp”, ensuring anonymized collection of IP addresses (so-called IP masking).

Cookies and automatically transferred technical information

Cookies are small text files that are stored on the computer when the website is visited. We use cookies to facilitate the customer use of and navigation through our online offerings. Cookies gather and store the data exclusively in anonymous and pseudonymous form. None of the data we store can be used to identify any individual who visits the site. To optimize the quality of service for customers and for statistical purposes, we use general user behaviour to store the number of orders placed and visits made.

The customer can also use the website without cookies being stored by making the appropriate settings in the browser application used. However, doing so may restrict the functions available on our website.

Consent and revocation

At any time, the customer may revoke consent and may require us to delete, lock, or update the personal data we hold.

If there is a current contractual relationship, personal data will be deleted only on termination of the contractual relationship.

Customers are requested to contact us by e-mail or write us at:

Opitz GmbH
FAO Mr Grün
Magnolienweg 34
63741 Aschaffenburg
Tel.: +49 6021 8 00 88
Fax: +49 6021 4 51 18 18
E-Mail: info@opitz-gmbh.de

Right to information

Customers can request information free of charge about personal data we hold and how those data are being used and processed. Generally speaking, we do not store customers’ personal data any longer than is required by the provisions specified in the data protection regulations cited or for compliance with any legal safekeeping obligations.

If they have questions, customers can contact us either by e-mail or by writing to:

Opitz GmbH
FAO Mr Grün
Magnolienweg 34
63741 Aschaffenburg
Tel.: +49 6021 8 00 88
Fax: +49 6021 4 51 18 18
E-Mail: info@opitz-gmbh.de

Contact

You can reach us here:

Tel.: +49 6021 8 00 88
Fax: +49 6021 4 51 18 18
E-Mail: info@opitz-gmbh.de

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