The protection of our customers’ personal data is very important to us.
Personal data that is collected, processed, and used during visits to our website is governed by the guidelines listed below and by the provisions of the German Data Protection Act (BDSG) and the German Teleservices Act (TMG).
Collection, processing, and use of personal data
Personal data encompasses individual details about the personal or business relations of a specific or determinable natural person.
This data includes, for example, the customer’s name, postal address, e-mail address, telephone number, date of birth, credit card number, etc.
These personal data are collected at the following times, for example:
- when orders are taken and processed
- when goods are delivered
- when a payment is transacted
- when you sign up for our newsletter
- when customer queries are received and processed
- when outstanding receivables are collected
The following is a comprehensive explanation of how personal data is collected, processed, and used:
1. The use of personal customer data when the order is received and processed
We need the personal data a customer provides when placing an order (purchasing process), such as first and last name, address, telephone number, e-mail address, date of birth, credit card number, and account details, so that we can ensure the smooth order processing and payment.
To complete the purchase and dispatch of goods, we communicate the customer’s personal data to the relevant service providers, who process the personal data on our behalf in compliance with data protection legislation.
2. The use of personal customer data for consent to subscribe to and receive the newsletter, advertising, and printed promotional material
We collect and use the personal customer data after the customer has given their express consent to the sending of the newsletter, advertising, and printed promotional material (by post).
The customer data, such as first and last name, address, telephone number, e-mail address, date of birth, and interests, are stored or processed either by us or, if necessary, by a specialist service provider.
The service providers process the personal data solely on our behalf and in compliance with the data protection legislation.
The customer consents to receive the newsletter, advertising, and printed promotional material by ticking the checkbox for receiving the newsletter, advertising, and printed promotional material on the website and by re-confirming their consent by clicking on the activation link they are sent by e-mail (double-opt-in).
A customer consents to the personal data provided being used for the above-mentioned promotional purposes. This authorizes us to store the customer data. A customer has the right to revoke at any time this consent to personal data being used and processed for the above-mentioned promotional purposes.
To do this, the customer sends an e-mail or to writes to:
3. The use of personal customer data when customer queries are received and processed
We process personal data when we process customer queries.
4. The use of personal customer data when outstanding receivables are collected
We use personal data to process orders and may, if necessary, pass on the data required for this purpose to service providers.
For the collection of outstanding receivables, the personal data collected and stored when customer orders are received and recorded may, if necessary, be passed on to a collection agency, where the data is processed on our behalf in compliance with data protection legislation.
5. The use of personal customer data for the statistical analysis of visits to the website and orders placed
- The use of a customer’s personal data for statistical purposes, the analysis of visits to the website and orders placed, and optimization of advertising and marketing measures by Google Analytics.
Information about the use of Google Analytics
Cookies and automatically transferred technical information
The customer can also use the website without cookies being stored by making the appropriate settings in the browser application used. However, doing so may restrict the functions available on our website.
Consent and revocation
At any time, the customer may revoke consent and may require us to delete, lock, or update the personal data we hold.
If there is a current contractual relationship, personal data will be deleted only on termination of the contractual relationship.
Customers are requested to contact us by e-mail or write us at:
Right to information
Customers can request information free of charge about personal data we hold and how those data are being used and processed. Generally speaking, we do not store customers’ personal data any longer than is required by the provisions specified in the data protection regulations cited or for compliance with any legal safekeeping obligations.
If they have questions, customers can contact us either by e-mail or by writing to: